How to delete your account

Option 1 — From the app

1. Open Tripmyo and go to Settings (or Profile).
2. Tap "Delete my account".
3. Retype your email address to confirm, then submit. Deletion happens immediately in the app.

Option 2 — Without access to the app

Send an email to hello@tripmyo.com from the email address associated with your account, with the subject line "Account deletion request". We process these requests manually within 30 days.

Data that gets deleted

Deleting your account permanently erases:

• Your account (email, name, password)
• Your trips and bookings
• Your trip steps (timeline)
• Your memories and highlights
• Your imported documents and photos
• Your personal notes
• Your imported location history (e.g. Google Takeout)

Data we retain

To meet our legal and accounting obligations, some data is kept separately from your account:

• Premium invoices and transactions (Stripe), retained for 10 years as required by French accounting law
• Technical security logs, retained for a maximum of 12 months

Timelines

Account deletion takes effect within 30 days. Backup copies are purged within 90 days.

Active Premium subscription

If a Premium subscription is active when you delete your account, it is automatically cancelled (stops immediately, no renewal) — there's nothing else you need to do.

Deleting only part of your data

You don't have to delete your entire account. From within the app, you can delete an individual trip, document, or photo at any time without affecting the rest of your account.